At buybee.lk, we are committed to delivering your orders accurately, in good condition, and always on time. Please review our policy regarding the delivery and return of your purchases.
Delivery Areas: We provide island-wide delivery across Sri Lanka.
Processing Time: Orders are typically processed within 1–2 business days.
Delivery Timeline:
Colombo & Suburbs: 2–3 business days.
Outstation: 3–5 business days.
Shipping Charges: Delivery fees are calculated at checkout based on the weight of your order and your delivery location.
Tracking: Once your order is dispatched, you will receive a notification with tracking details (if applicable) to monitor your delivery status.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Period: You may return most items within 7 days of delivery.
Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
Non-Returnable Items: For hygiene and safety reasons, certain items such as innerwear, cosmetics, and perishable goods cannot be returned.
Proof of Purchase: A valid receipt or order number is required for all returns.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed via the original payment method or as store credit within 5–7 business days.
Please note that original shipping charges are non-refundable.
If you receive an item that is damaged or different from what you ordered, please contact our support team at [Insert Email/Phone] within 24 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
Be Specific: If you use specific couriers (like Koombiyo, Domex, or Pronto), mentioning them can add credibility.
Cash on Delivery (COD): Since COD is very popular in Sri Lanka, explicitly state if you allow returns at the doorstep or if the package must be accepted first.
Contact Info: Make sure to replace the placeholder text in brackets with your actual customer service details.
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